Today’s salient: Swiss clients have booked 5 rooms and did not show up!
What to say? I’ve lost a decent recess just because I trusted you!
Here is my mistake … I always believe that others are serious and coherent people … and instead I have served a nice “bin”.
I did not ask for a credit card because, in principle, I do not intend to pay a penalty if the customer does not show up!
I’m very understanding but I ask you to be informed as soon as possible when a customer must give up on booking!